BIOGRAPHY
Name : Heri Setyo
Place / Date of Birth : Blitar, 08 Desember 1990
Citizenship : Indonesia
Home Address : Dsn. Banyu urip – Ds. Ngadipuro RT 3 / RW 1 –
Kec
Wonotirto – Blitar
Phone Number : 085 790 707 043
Gender : Male
Marital Status : Single
Religion : Muslim
Hobbies : Swimming, Travelling. Jogging, Gym
HISTORY
EDUCATION
2002
Graduated from SDN Ngadipuro III – Kec Wonotirto- Blitar
2005 Graduated from SMPK Yohanes
Gabriel Kesamben Kec Kesamben - Blitar 2008 Graduated from Vocational High
Schoo III Blitar
SUPPORTING
CAPABILITIES
Computer: Operating system Windows
[MS Office Word, Excel, Internet] Language: English Oral and Written
PERSONALITY
Like
thing that are adventures
Have
the ability to analyze the problem solving
Self-motivated
to get ahead, wiling to evolve
Enjoy
team work in a job
SALES
MANAGER at Kuta Angel Hotel – Luxurious Living
[
November 2014 – Present ]
- Manage
sales and marketing territory, active communicate with whole sale travel agent
either Online Offline, Active joining promotion campaign to maximize visibility
to help hotel branding.
-
Meets
marketing and sales financial objectives by forecasting requirements; preparing
an annual budget; scheduling expenditures; analyzing variances; initiating
corrective actions.
-
Developing
annual sales quotas for regions; projecting expected sales volume and profit
for existing and new products; analyzing trends and results; establishing
pricing strategies; recommending selling prices; monitoring costs, competition,
supply, and demand
SALES & MARKETING MANAGER at
Nandini Bali Jungle Resort & Spa
Ubud [July 2013 - October 2014]
- Achieves
marketing and sales operational objectives by contributing marketing and sales
information and recommendations to strategic plans and reviews; preparing and
completing action plans; implementing production, productivity, quality, and
customer-service standards; resolving problems; completing audits; identifying
trends; determining system improvements; implementing change.
-
Meets
marketing and sales financial objectives by forecasting requirements; preparing
an annual budget; scheduling expenditures; analyzing variances; initiating
corrective actions.
-
Developing
annual sales quotas for regions; projecting expected sales volume and profit
for existing and new products; analyzing trends and results; establishing
pricing strategies; recommending selling prices; monitoring costs, competition,
supply, and demand
- Accomplishes
marketing and sales objectives by planning, developing, implementing, and
evaluating advertising, merchandising, and trade promotion programs; developing
field sales action plans
- Identifies
marketing opportunities by identifying consumer requirements; defining market,
competitor's share, and competitor's strengths and weaknesses; forecasting
projected business; establishing targeted market share
- Improves
product marketability and profitability by researching, identifying, and
capitalizing on market opportunities; improving product packaging; coordinating
new product development
- Sustains
rapport with key accounts by making periodic visits; exploring specific needs;
anticipating new opportunities
Provides information by collecting,
analyzing, and summarizing data and trends
- Accomplishes
marketing and organization mission by completing related results as needed.
- Have
knowledge hotel product ( Rooms, meeting rooms, restaurant, other venue )
- Have
knowledge hotel offer ( package, room rates )
- Handling
and maintained portal extranet including B2B and B2C
- Preparation
sales call equipment ( sales kit )
- Prepare
data base before sales visit / call
- Speak
to the costumer and seek appointment
- Sign
a written agreement with buyer
- Make
sure a deliver product with good and excellent service
- Maintaining
and developing relationship with existing customers via meetings, email or
telephone call
- Maintaining
relationship with partner business
- Manage
a territory sales
- Offer
and negotiate contract with partner, or agent
- Understand
the need or expectation of costumer
- Review
own sales perform, aiming to meet or exceed target
ECOMMERCE at Archipelago
International Indonesia - Aston International [May 2012 – February 2013]
- Have
knowledge with Channel Manager Called Siteminder
- Have
knowledge and operational booking engine Called Bookingbutton
- Familiar
with Online travel Agent system [ Agoda, Booking, Expedia, Travelocity, Wotif,
Orbitz, Asiarooms or Laterooms, Asia travel, Goindonesia, Tiket, Pegi-pegi, and
Other local Online travel agent ]
- Familiar
with Tripadvisor, Google places, google plus maintain
- Updating
rate & availability through channel manager or direct to system
- Yielding
based on BAR and Implement revenue management
- Updating
website content through CMS
FRONT OF THE HOUSE SUPERVISOR at
Villa Kresna Seminyak – Bali [March – May 2012]
- Help
sales team for maintain portal travel agent
- Coordinate
reservation team – and monitor the charting forecast and target
- Coordination
front office schedule
- Provide
training to front office staff regarding reservation
- Provide
reservation report, sales and target
- Manage
territory front office and reservation department
- Operate
front office posting software
- Obtains
the house bank and keep it balanced
- Completes
cashier pre-shift supply checklist
- Completes
guest check in procedure
- Clarifies
customers question or concerns about the charges on their bills
- Maintains
adequate supplies of outlet stationary for cashier
- Check
and follow up all bills hold
- Check
the bill instructions are correct for all expected departure guest on guest
folio
- Handles
paid-outs & Completes guest check – out procedure
- Settle
guest accounts & Dispenses guest records after the guest check-out
- Balance
department totals at the close of the shift
- Manages
safe deposit boxes, Know how to use front office equipment
- Assist
front desk staff on check in as an when required
SALES
EXECUTIVE at Grand Massion Hotel Blitar
[July
– November 2011]
- Speak
to the costumer and seek appointment
- Sign
a written agreement with buyer & Make sure the deliver product with good
and excellent service
- Maintaining
and developing relationship with existing customers via meetings ,telephone
call or email
- Maintaining
relationship with partner business & manage a territory sales
- Review
own sales perform, aiming to meet or exceed target
FRONT OFFICE STAFF at TUGU HOTELS –
Lombok, Malang & Blitar [August 2008 – June 2011]
- Handling
as front office agent - Register guest and assigns rooms.
accommodates special requests whenever possible, assists in
preregistration and blocking of rooms for reservation
- Thoroughly
understand and adheres to proper credit, check-cashing, and cash handling
policies and procedure, understand room status and room status tracking
- Handling
as front office cashier
- Handling
as operator
- Handling
as marketing officer – helping marketing to provide some idea for event
ON THE
JOB TRAINING at Kusuma Agrowisata Hotel – Batu Jatim
- Based
job position on food and beverage department
